At Yooriy, we want you to shop with confidence. If your order isn't quite right or arrives with a manufacturing defect, we'll work with you to find an appropriate solution.
14-Day Exchange Eligibility
If you wish to exchange an item, please contact us within 14 days after your order has been delivered.
To qualify for an exchange:
The item must be unused and in excellent condition.
All original packaging, accessories, protective materials, and documentation must be included.
The product must not show signs of installation, modification, or misuse.
Customers are responsible for the shipping cost of sending the item back to us. Once the returned item has been inspected and approved, we will arrange an exchange for a product of the same value.
Please note that we do not provide cash refunds for returned merchandise or shipping charges.
Products with Manufacturing Defects
If you believe your product has a manufacturing defect, please contact us before returning it. Providing photos or a brief description of the issue will help us process your request more efficiently.
Within 90 Days
If a camera mount, tablet keyboard, card reader, or tablet stand develops a confirmed manufacturing defect within 90 days of delivery, we will replace it with the same model whenever available.
Customers are responsible for the cost of returning the defective product. Replacement items will be shipped after the returned product has been inspected.
Up to One Year
For verified manufacturing defects reported within one year of the purchase date, we may offer a repair service or a replacement, depending on the product type and the nature of the issue.
Where repair is available, a service fee may apply. The exact cost depends on the product and required repair work, and our support team will provide details before any service is arranged.
This warranty applies only to manufacturing defects. It does not cover damage caused by improper installation, accidental drops, liquid exposure, unauthorized modifications, excessive wear, or other forms of misuse.
Customers are responsible for the shipping cost of returning products for inspection or repair.
Items Not Eligible
We are unable to accept exchanges or warranty claims for products that:
Have been intentionally modified or disassembled.
Show damage caused by improper handling or external impact.
Are missing major components, accessories, or original packaging.
Exhibit normal cosmetic wear from regular use.
Need Assistance?
If you have questions about an exchange, warranty request, or product issue, our customer support team is here to help.
Email: Sales@yooriy.com
To speed up the process, please include your order number, the product name, and a brief description of the issue when contacting us.
